In Case of Medical Emergencies
Covenant House/CHAI Apartment and staff are not medical responders.
Tenants are instructed to pull their Pull Cord in the case of a Medical Emergency.
Please remind your loved one of this policy. 
If you think your loved one has a Medical Emergency, please call 911.  

After Hour Calls:
After hours calls should be for Building Emergencies or to check on a tenant only. To contact our Night Manager after the Management office has closed, dial the office phone number, 314-432-1610 and listen carefully to the menu options:

WHEN YOU HEAR THESE WORDS: “If your call is an emergency press “2” and leave a message”; press the “2” on your phone and you will hear the word, “EMERGENCY.” There will, then, be a pause followed by the words, “EMERGENCY MAIL BOX.” You will be instructed to leave a message.  

Please leave a brief message including your name (if not the tenant), the name and apartment number and problem you are calling about.  Your message will be paged out to the Night Manager and he will respond by either returning your call and or proceeding to the apartment location.

Please remember that the Night Manager will prioritize all calls he receives.   If the problem is something that can wait until the next workday, he will inform you of that and make sure either our Maintenance or Social Service Departments address it in a timely fashion.  

Questions during a Building or Countywide Disaster (e.g. power outage, flood)

If you are calling during a building or countywide disaster, please call our main phone # 432-1610. Follow the after hour directions and dial extension # 1319 and leave a brief clear message. We will get back to you as soon as possible.  

We will also be posting related information on our website during a disaster, so please check our web site periodically for the most current information.